Effective Date: May 6, 2025
This Privacy Policy outlines how Andrew Robertson Therapy (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website AndrewRobertsonTherapy.com. We are committed to protecting your privacy and ensuring transparency in how we handle your information, in compliance with the California Online Privacy Protection Act (CalOPPA) and other relevant privacy laws.
As a Marriage and Family Therapist practice, we also adhere to the privacy and confidentiality requirements of the Health Insurance Portability and Accountability Act (HIPAA) and California’s Confidentiality of Medical Information Act (CMIA) for Protected Health Information (PHI). This website privacy policy specifically addresses information collected through your use of this website. Our detailed practices regarding PHI as a client are described in our HIPAA Notice of Privacy Practices, which will be provided to you when you become a client.
1. Information We Collect
We may collect the following types of Personally Identifiable Information (PII) when you use our website:
- Information You Provide Voluntarily:
- Contact Information: Such as your name, email address, phone number, and mailing address when you fill out contact forms, request appointments, subscribe to newsletters, or otherwise communicate with us through the website.
- General Inquiries: Information you provide when you ask general questions about our services. Please do not submit sensitive health information through general website contact forms.
- Information Collected Automatically:
- Usage Data: We may collect information about how you access and use our website. This can include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
- Cookies and Tracking Technologies: Like many websites, we may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some portions of our website.
2. How We Use Your Information
We may use the PII we collect through this website for the following purposes:
- To respond to your inquiries and appointment requests.
- To provide you with information about our services.
- To send you newsletters or other informational materials, if you have opted-in to receive them.
- To operate, maintain, and improve our website, including analyzing website traffic and user behavior.
- To personalize your experience on our website.
- To comply with legal obligations and protect our legal rights.
- For other legitimate business purposes disclosed at the time of collection or with your consent.
We will not use PII collected through the website to market new services to you without your explicit consent, beyond responding to your direct inquiries or providing general information about our practice if you have requested it.
3. Sharing Your Information
We do not sell, trade, or rent your PII collected through this website to third parties for their marketing purposes. We may share your PII in the following limited circumstances:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as website hosting, data analysis, email delivery, and IT services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation or a subpoena.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing in connection with the website or our services.
- Protect the personal safety of users of the website or the public.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your PII may be part of the transferred assets. We will notify you of such a transfer as described in Section 7 (“Changes to This Privacy Policy”).
- With Your Consent: We may share your information with other third parties with your explicit consent.
Please note that if you become a client, our use and disclosure of your Protected Health Information (PHI) will be governed by our HIPAA Notice of Privacy Practices.
4. Your Rights and Choices
- Accessing and Correcting Your Information: If you have provided PII through our website and would like to review or request changes to it, please contact us using the information provided in Section 10 (“Contact Us”). We will make reasonable efforts to accommodate your request, subject to legal and contractual restrictions.
- Opting Out of Communications: If you have subscribed to our newsletters or other marketing communications, you may opt-out of receiving them by following the unsubscribe instructions included in those emails or by contacting us.
- Cookies: As mentioned above, you can manage your cookie preferences through your browser settings.
- Do Not Track Signals: CalOPPA requires us to disclose how we respond to “Do Not Track” (DNT) signals. Some web browsers incorporate a DNT feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no uniform industry standard for responding to DNT signals. Therefore, our website does not currently respond to DNT browser signals or mechanisms.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect the PII we collect through our website from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.
Communication via email and website contact forms is not always secure. Please refrain from sending confidential or sensitive health information through these general channels. If you are a client, please use secure methods of communication as advised by our practice.
6. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect PII from children under 13. If we become aware that we have collected PII from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child under 13 collected through this website, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by posting the updated policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the PII we collect. Your continued use of the website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
8. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. California Residents’ Privacy Rights (Beyond CalOPPA)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information, such as those under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). While many healthcare providers may have certain exemptions under CCPA/CPRA for PHI governed by HIPAA and CMIA, other PII collected through the website might be subject to these laws. For more information about your rights, please contact us.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via our Contact page.